Refund & Credits Policy
What to do if a paid generation fails, is missing or cannot be used.
Check the saved project first
If generation stops or the connection times out, reopen your recent project. Completed images may already be saved. Avoid starting a second listing until you have checked, because a new run can spend a separate allowance.
Failed or missing paid results
Contact support@listingbrain.app with your account email, order number and project ID. Do not email card details. We investigate charged runs that produce no usable output and provide a correction, restored allowance or refund when appropriate. Credit restoration and refunds require a review; they are not promised to happen automatically.
Unusable results
For a defective or materially unusable paid result, contact us within 7 days so we can review the original brief and output. We may offer a corrected result, replacement credits or a refund, taking usage into account. A change of creative preference after using a pack is not an unconditional refund guarantee. Your mandatory statutory rights still apply.
Unused purchases and duplicate charges
Contact support promptly about an unused purchase, accidental duplicate payment or incorrect charge. Include the Lemon Squeezy order reference. Approved monetary refunds go to the original payment method through the payment processor; processing time depends on the provider and your bank.
Free runs and subscriptions
Free model runs have no monetary refund value. Starter Lite is a one-time pack, so there is no recurring Starter Lite subscription to cancel. If your checkout explicitly starts a subscription, manage it through the link in your Lemon Squeezy receipt or ask support for help.